Please read this agreement carefully to ensure you understand each provision.

THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

Welcome to Zip banchan Korean food company website. By using our website (“Site”) or placing an order, you accept and agree to be bound by these Terms and Conditions (“Terms and Conditions”) and our Privacy Policy. Use of the Site is only available to users who are 18 years of age or older and reside in the United States, or its possessions AND territories. Zip banchan Korean food company makes NO claims that the Site OR ANY of its content is accessible from outside the United States. Should you access our Site outside of the United States, you do so on your own initiative and are responsible for compliance with local laws.

We may update these Terms and Conditions from time to time at our sole discretion. The modified Terms and Conditions will be effective 30 days following posting and you agree to the new posted Terms and Conditions by continuing your use of the Site and/or placing an order. Each time you use the Site or place an order, you reaffirm your acceptance of the then-current Terms and Conditions, and your agreement to be bound hereby. You are responsible for staying informed of any changes and are expected to check this page from time to time so you are aware of any changes. If you do not agree with the modified Terms and Conditions, you should stop using the Site.

Important Health Information

People with certain conditions MUST HAVE physician approval prior to starting any Zip banchan Korean Food Plans; these include, but are not limited to people who: (a) are pregnant, (b) have anorexia or bulimia, (c) have chronic kidney disease, (d) children under 17 years old, or (e) nursing mothers. People with these or any other serious health conditions must seek physician approval before starting any Freshly Programs.  Please consult your physician before beginning any Zip banchan Korean food plan.

Nutrition Information

Please note that nutritional information on our site reflects recent updates to meals based on evolving ingredients. The nutritional information for meals at the time of their preparation is reflected on the labels on our meal containers.

Billing

Zip banchan Korean food company may change the price of a Plan, introduce new Plans, or remove Plans from time to time, and will communicate any price or Plan changes to you in advance in accordance with the “Notice” section of these Terms and Conditions. Price and Plan changes will take effect as of the next billing period following the date on which Zip banchan Korean food company provided notice to you of the price or Plan change. By continuing to use Zip banchan Korean Food company after the effective date of a price or Plan change, you indicate your acceptance of such price or Plan change. If you do not agree with a price or Plan change, you have the right to reject the change by cancelling your subscription(s) prior to the effective date of the price or Plan change. Please make sure you read any notifications of price or Plan changes carefully.

Credits and Refunds

If you are not satisfied with a meal for any reason, please contact our customer service team . You must report your issues within 5 days of the meal being delivered. Depending on the circumstances, we will provide you a full or partial credit of the purchase price for that delivery. Zip banchan Korean food company may require the return or photo documentation of the meal(s) that you are not satisfied with before we make a credits.

Food Substitution Policy

Although Zip banchan Korean food company takes every reasonable measure to have sufficient inventory to fill your order, availability of product(s) may change without notice. Freshly is not responsible for unavailability of product due to popular demand, whether discontinued or still in production.

In the completion of orders, Zip banchan Korean food company reserves the right to substitute a similar product. When making substitutions, Zip banchan Korean food company takes great care to meet the requirements of your particular Zip banchn plan. Substituted food items may contain different ingredients and allergens than those in items originally ordered. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of Zip banchan Korean food company food products, including new and improved items, if you have any food allergies or if you are otherwise concerned about any particular ingredients.

Please Note: Zip banchan Korean food company food items may contain or may have been manufactured in a facility that also processes: dairy, eggs, fish, shellfish, soy, and tree nuts.

also processes: dairy, eggs, fish, shellfish, soy, and tree nuts.  

Shipping Problems

We use third-party carriers (FedEx and OnTrac) to deliver your food packages and provide you with tracking information for every package. It is very important that you provide us with the proper shipping information and any special instructions the delivery driver may need. For any shipping error that is caused by the carrier (including damaged packages or delayed deliveries), we will issue you a replacement delivery or replacement products at no additional charge. Please note, we may ask for pictures. For any shipping error caused by a mistake or omission of shipping information provided by the customer, we will provide our customers one courtesy replacement shipment per year at a 50% discount of their purchase price.

Trademarks

The Zip banchan Korean food company name, logo and all related names, logos, product and service names, designs and slogans are trademarks of Zip banchan Korean food company or its affiliates or licensors. You must not use such marks without the prior written permission of Zip banchan Korean food company.All other names, logos, product and service names, designs and slogans on this Site are the trademarks of their respective owners.

Changes to the Site

Zip banchan Korean food company may update the content on this Site from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Site may be out of date at any given time, and Zip banchan Korean food company is under no obligation to update such material.

Online Purchases and Other Terms and Conditions

All purchases through this Site or other transactions for the sale of goods or services or information formed through the Site or as a result of visits made by you are governed by these Terms and Conditions.

Additional terms and conditions may also apply to specific portions, services or features of the Site. All such additional terms and conditions are hereby incorporated by this reference into these Terms and Conditions.